Privacy Policy

Medi-Call Expat Services ( (“We”) respect your privacy and we are committed to maintaining confidentiality of your personal information. This Privacy Policy will clarify how we earn, use, and disclose your personal information when you are using our web service, mobile application and other services.

Information We Collect

We may collect various types of personal information from you, including: ● Your name 

  • Your email address 
  • Your phone number 
  • Your home address 
  • Your credit card information 
  • Information about yourself or the patient to be examined, such as gender, age, and  health condition 
  • Information about your use of our Services, such as your preferences, messages  you send, and pages you visit 
  • Information you provide to us when you contact us, such as your questions or  complaints 

We may collect your personal information from various sources, including: ● When you create an account on our Services 

  • When you use our Services 
  • When you contact us 
  • From third parties, such as our business partners, payment providers, analytics  providers, and marketing From WhatsApp if you choose to communicate with us  through that platform 

How We Use Your Information 

We use your personal information to: 

  • Provide services to you 
  • Process your orders 
  • Send information to you about our services 
  • Contact you for customer service purposes 
  • Improve our services
  • Market our products and services to you 
  • Comply with applicable laws and regulations

Disclosure of Your Information

We may disclose your personal information to: 

  • Third parties who assist us in providing the Service, such as hosting  providers, healthcare service providers, and payment processors. ● Third parties with whom we collaborate for marketing or promotional  purposes. 
  • Third parties whom we are legally required to disclose such information. ● Third parties designated by you, such as when you request us to share  information with your physician. 

Your Information Security

We take reasonable security measures to protect your personal information from  unauthorized access, use, disclosure, alteration, or destruction. These security  measures include: 

  • Data encryption 
  • Limited access to personal information 
  • Incident recovery procedures 
  • System monitoring for suspicious activities 
  • Staff training on the importance of privacy and information security.

Your Choices 

You have options regarding how we use your personal information. You can:

  • Choose not to receive marketing communications from us 
  • Request access, update, or deletion of your personal information
  • Close your account 
  • Choose not to communicate with us via WhatsApp 

To make these choices, please contact us at


Our services are not intended for children under the age of 18. We do not knowingly  collect personal information from children under the age of 18. If this occurs, we will  reach out to or request information from the parent or guardian of the respective  child. 

Privacy Policy Changes 

We may modify this Privacy Policy from time to time. If we make material changes to  this Privacy Policy, we will notify you via email or through a notice on our Service. 

Contact Us 

If you have any question regarding this Privacy Policy, you can contact us at or Whatsapp +62 813-8850-1335 

Additional Information 

  • If you have any questions about this Privacy Policy, please contact us at 
  • WhatsApp collects information from users through WhatsApp, such as name,  phone number, and messages. This information is used to provide customer support,  process orders, and send marketing messages. 
  • will not share this information with third parties without your  consent, except as required by law. You can choose to stop receiving marketing  messages from at any time by clicking the “unsubscribe” link in  the bottom of any marketing email. 
  • You can also choose not to communicate with us through WhatsApp by contacting  us at and requesting the removal of your phone number from our  database.