Privacy Policy
Medi-Call Expat Services (medicallexpat.com) (“We”) respect your privacy and we are committed to maintaining confidentiality of your personal information. This Privacy Policy will clarify how we earn, use, and disclose your personal information when you are using our web service, mobile application and other services.
Information We Collect
We may collect various types of personal information from you, including: ● Your name
- Your email address
- Your phone number
- Your home address
- Your credit card information
- Information about yourself or the patient to be examined, such as gender, age, and health condition
- Information about your use of our Services, such as your preferences, messages you send, and pages you visit
- Information you provide to us when you contact us, such as your questions or complaints
We may collect your personal information from various sources, including: ● When you create an account on our Services
- When you use our Services
- When you contact us
- From third parties, such as our business partners, payment providers, analytics providers, and marketing From WhatsApp if you choose to communicate with us through that platform
How We Use Your Information
We use your personal information to:
- Provide services to you
- Process your orders
- Send information to you about our services
- Contact you for customer service purposes
- Improve our services
- Market our products and services to you
- Comply with applicable laws and regulations
Disclosure of Your Information
We may disclose your personal information to:
- Third parties who assist us in providing the Service, such as hosting providers, healthcare service providers, and payment processors. ● Third parties with whom we collaborate for marketing or promotional purposes.
- Third parties whom we are legally required to disclose such information. ● Third parties designated by you, such as when you request us to share information with your physician.
Your Information Security
We take reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These security measures include:
- Data encryption
- Limited access to personal information
- Incident recovery procedures
- System monitoring for suspicious activities
- Staff training on the importance of privacy and information security.
Your Choices
You have options regarding how we use your personal information. You can:
- Choose not to receive marketing communications from us
- Request access, update, or deletion of your personal information
- Close your account
- Choose not to communicate with us via WhatsApp
To make these choices, please contact us at info@medi-call.id
Children
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If this occurs, we will reach out to or request information from the parent or guardian of the respective child.
Privacy Policy Changes
We may modify this Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you via email or through a notice on our Service.
Contact Us
If you have any question regarding this Privacy Policy, you can contact us at info@medi-call.id or Whatsapp +62 813-8850-1335
Additional Information
- If you have any questions about this Privacy Policy, please contact us at info@medi-call.id.
- WhatsApp collects information from users through WhatsApp, such as name, phone number, and messages. This information is used to provide customer support, process orders, and send marketing messages.
- medicallexpat.com will not share this information with third parties without your consent, except as required by law. You can choose to stop receiving marketing messages from medicallexpat.com at any time by clicking the “unsubscribe” link in the bottom of any marketing email.
- You can also choose not to communicate with us through WhatsApp by contacting us at info@medi-call.id and requesting the removal of your phone number from our database.